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Process Improvement

$220.00

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Practical online consulting for entrepreneurs and small businesses. Built to turn scattered ideas into working strategies.

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+1 (228) 826-7856
consult@darswelladvisory.com
2718 Montana Ave, Billings, MT 59101

© 2026 Darswell Advisory LLC · All rights reserved.

Legal

Privacy Policy

Effective date: July 1, 2026

Darswell Advisory LLC ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you visit darswelladvisory.com or engage our consulting services.

1. Information We Collect

We may collect the following categories of information:

Contact data — name, email address, phone number, and business name provided via contact forms or direct communication.
Usage data — pages visited, time on site, browser type, and referring URLs collected automatically via cookies and analytics tools.
Payment data — billing details processed securely through our payment processor; we do not store card numbers.
Session data — notes, documents, and materials shared during remote advisory sessions.

2. How We Use Your Information

To deliver business consulting, operational consulting, process improvement, and strategy consulting services.
To schedule and conduct remote advisory sessions.
To send service-related communications, invoices, and digital business resources.
To improve our website, SEO performance, and service offerings.
To comply with legal obligations.

3. Sharing of Information

We do not sell your personal data. We may share information with trusted service providers (e.g., payment processors, scheduling tools, cloud storage) solely to operate our business. All third parties are contractually required to protect your data.

4. Cookies

We use essential and analytics cookies to understand site usage and improve user experience. You may disable cookies in your browser settings; some site features may be affected.

5. Data Retention

We retain client data for as long as necessary to fulfill the purposes described above or as required by law, typically no longer than 5 years after the end of an engagement.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at consult@darswelladvisory.com.

7. Security

We implement industry-standard security measures including encrypted communications and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy periodically. The effective date at the top of this page will reflect the most recent revision. Continued use of our services constitutes acceptance of the updated policy.

9. Contact

Darswell Advisory LLC · 2718 Montana Ave, Billings, MT 59101 · consult@darswelladvisory.com · +1 (228) 826-7856

Terms & Conditions

Effective date: July 1, 2026

These Terms & Conditions govern your use of darswelladvisory.com and the purchase of consulting services from Darswell Advisory LLC. By accessing our site or engaging our services, you agree to these terms.

1. Services

Darswell Advisory LLC provides remote business consulting services including, but not limited to: business consulting, operational consulting, process improvement, business planning, strategy consulting, startup guidance, workflow optimization, business documentation, remote advisory sessions, and digital business resources. All services are delivered remotely.

2. Engagement & Scope

Each engagement is defined by a written scope of work or service agreement agreed upon before work begins. Any changes to scope must be agreed upon in writing and may affect pricing and timelines.

3. Payment

Fees are stated in USD and are due as specified in your service agreement or invoice.
Project-based engagements may require a deposit of 50% before work commences.
Retainer and session-based services are billed in advance.
Overdue invoices may incur a late fee of 1.5% per month.

4. Intellectual Property

All deliverables, frameworks, templates, and digital resources created by Darswell Advisory LLC remain our intellectual property until full payment is received, at which point a non-exclusive license is granted to the client for their internal business use. You may not resell or redistribute our materials without written consent.

5. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of two (2) years.

6. Limitation of Liability

Our consulting services provide guidance and recommendations only. Darswell Advisory LLC is not liable for business outcomes, losses, or decisions made based on our advice. Our total liability shall not exceed the fees paid for the specific service giving rise to the claim.

7. No Guarantee of Results

Business consulting involves inherent uncertainty. We do not guarantee specific financial results, growth targets, or operational outcomes. Our commitment is to deliver professional, diligent advisory services.

8. Termination

Either party may terminate an engagement with 14 days' written notice. Fees for work completed up to the termination date are non-refundable. Prepaid unused sessions may be refunded at our discretion per the Refund Policy.

9. Governing Law

These Terms are governed by the laws of the State of Montana, USA. Any disputes shall be resolved in the courts of Yellowstone County, Montana.

10. Contact

Darswell Advisory LLC · 2718 Montana Ave, Billings, MT 59101 · consult@darswelladvisory.com

Refund Policy

Effective date: July 1, 2026

Darswell Advisory LLC strives to deliver exceptional value in every engagement. Because our services are knowledge-based and delivered remotely, our refund policy reflects the nature of professional consulting work.

1. Digital Products & Resources

Digital business resources, templates, guides, and downloadable materials are non-refundable once accessed or downloaded, as they are immediately delivered in full.

2. Advisory Sessions

Cancellation 48+ hours before session: Full refund or credit toward a future session.
Cancellation 24–48 hours before session: 50% refund or full credit toward a future session.
Cancellation less than 24 hours before session: No refund. A one-time reschedule may be offered at our discretion.
No-show: No refund.

3. Project-Based & Retainer Engagements

Deposits are non-refundable once work has commenced.
If Darswell Advisory LLC is unable to fulfill the agreed scope due to circumstances on our end, a pro-rated refund for undelivered work will be issued within 14 business days.
Retainer fees for unused months may be refunded on a pro-rated basis if the client provides 14 days' written notice of cancellation.

4. Satisfaction Concerns

If you are dissatisfied with a deliverable, please contact us within 7 days of delivery at consult@darswelladvisory.com. We will work in good faith to revise the work or find a mutually acceptable resolution before any refund is considered.

5. How to Request a Refund

Email consult@darswelladvisory.com with your name, service purchased, date of purchase, and reason for the request. We will respond within 3 business days. Approved refunds are processed within 10 business days to the original payment method.

6. Contact

Darswell Advisory LLC · 2718 Montana Ave, Billings, MT 59101 · consult@darswelladvisory.com · +1 (228) 826-7856

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